Booking Terms and Conditions
Mount Cook Glacier Helihike and Heli Snowshoeing
Safety and Hazards
It is important that you understand the hazards when participating in these activity. If you have any concerns or questions, please contact us.
Heli Hiking and Heli Snowshoeing are classified as ‘adventure activities’. They have a low to moderate degree of risk. While all precautions are taken to minimise risk we cannot absolutely guarantee your safety.
We operate in natural mountain features that presents certain physical hazards. These hazards include, but are not limited to:
- Uneven and icy terrain and slopes
- Natural, uncontrolled terrain features
- Potential exposure to cold
- Potential exposure to UV light
All guests receive a briefing on helicopter safety prior to boarding.
Health and Fitness
Most healthy people with ‘street’ level fitness should enjoy these activities.
Health and fitness may limit your ability to take part on a Heli Hike for Heli Snowshoe trip. We request knowledge of pre-existing medical conditions, including medication, when completing your registration before flying.
Lack of physical fitness, and medical conditions may affect your ability to safely take part in, or complete a trip.
We reserve the right to shorten, or cancel trips for guests whose fitness or ability is not appropriate. If you are unable to complete the activity, you will not be entitled to a refund.
Children need to be at least 8 years, at least 135 cm tall, and confident on uneven terrain. We reserve the right to change these requirements due to terrain and weather conditions. There is no 'child' rate as an adult aircraft seat is occupied and the guiding responsibilities are unchanged.
Heli Hiking and Snowshoeing are weather dependent activities. We reserve the right to cancel the trip if weather is not safe/suitable for the helicopter or walking. Customers may transfer to another time-slot, if space, weather, and itineraries allow.
Alpine Guides reserves the right to change the duration of the trip around changing weather conditions.
We require a minimum of 4 guests at each time slot to operate, and a minimum of 4 passengers on each helicopter load. Customers may transfer to another time-slot if space and itineraries allow, in order to meet minimum numbers required.
Check in time is at the advertised time of the activity. Late arrivals disrupt the trip for other customers and delays their flight and subsequent flights. Arrivals 30 minutes or more after the scheduled departure time will be considered a no-shows and cancellation fees may apply.
Cancellations – Due to Weather
If we cannot operate (due to weather or minimum numbers) a refund of 100% is due for any pre-paid clients who are unable to re-book for a later date or time slot.
If paying by credit card the refund will be credited to the same card you paid with - please have this card ready. Charges will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.
No refund will be given for cancellations within 24 hours if the weather will allow us to operate.
There will be a 100% charge for pre-paid customers who do not show and the weather is operable.
Cancellations should be made by phone (+64 3 435 1834), email, or in person.
For all telephone bookings we require credit card details to secure your booking. This credit card will incur the relevant charges (as above), should you cancel inside of 24 hours of the trip.
We reserve the right to cancel reservations if customers fail to reconfirm bookings, we cannot contact them, and there is pressure for seats.
You must be 18 years or older to make a Helihike or Heli Snowshoe booking. If you are under 18 years old, a parent or guardian traveling with you must complete your registration form prior to the trip.